Customer Service & Logistics Representative

Job description

• Prepare, check and enter data into the ERP/Financial system for operations including:
• Resolve customer inquiries and concerns promptly to ensure high levels of customer satisfaction and retention.
• Collaborate with cross-functional departments to meet customer needs and support efficient logistics operations.
• Plan and coordinate the transportation of goods to the customers.
• Maintain and control delivery schedules to ensure timely shipments.
• Communication with internal team members (Logistics Department in China) to ensure data accuracy.
• Track and prepare reports on order and shipments status for customers.

Requirements

• 3 –5 yrs of customer service or logistics experience.
• 1-3 yrs performing business transactions within an ERP system.

• High level proficiency in using Excel to transform and model data.
• Strong written communication skills for creating clear process documents, reports, analysis, and presentations (English B1)..
• Strong organizational skills and the ability to work in a fast-paced and ever-changing environment
• Ability to manage and resolve customer issues professionally.
• Ability to use search screens within an ERP system to perform research.
• Ability to manage and resolve customer issues professionally.

We offer

• Private medical care
• MultiSport card
• Lunch card