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Customer Service Professional with Czech and Slovak

Join our team at Foundever! 
We are seeking a Customer Service Professional who is passionate about fashion, quality-focused, and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions, managing a variety of communication channels (phone, email, chat, and WhatsApp) with agility and efficiency.
Customer Service Professional with Czech and Slovak

Location: Warsaw / remotely

 

Your daily tasks:  

  • Respond to customer inquiries regarding online orders, general product questions, repairs and post-purchase support;
  • Conduct cross-selling to maximize sales opportunities in every interaction;
  • Use tools such as Salesforce to record and track each interaction, maintaining high standards of data accuracy and quality;
  • Manage multiple communication channels (phone, email, chat, WhatsApp) efficiently, ensuring a smooth and satisfying experience on each platform;
  • Provide high-quality customer service, always prioritizing customer satisfaction and striving to exceed expectations;
  • Offer expert and personalized advice on the brands products, aligned with the brand’s identity and values.

What do we expect from you?  

  • Proficiency in Czech or Slovak (C2/native) and Proficiency in English (B2/Advanced);
  • Ability to work efficiently in a multichannel environment;
  • Proficient in Salesforce and Microsoft Office;
  • Excellent communication skills and the ability to solve problems quickly and effectively;
  • Passion for the fashion industry, with basic knowledge of trends and products.

Advantages will be:  

  • Ability to prioritize and plan;    
  • Previous experience in customer service, ideally in the retail or fashion industry (a plus);
  • Attention to detail;   
  • Sales skills;   
  • Soft skills. 
Working conditions:  
  • Type of contract you choose yourself (freelance contract for students or employment contract);  
  • Salary range 6700-7700 + bonuses;  
  • Work environment: Office in Warsaw Mokotów (later remotely)
What else should you know?  
  • Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);  
  • We offer private Medicover insurance;  
  • Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
  • Professional development through training and cross-location cooperation at the international level.
Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The controller of your personal data is Foundever® with its registered office at ul. Taśmowa 7, 02-677 Warsaw, Poland.
Your personal data will be processed for the purposes of conducting the recruitment process, including the assessment of your application and contacting you regarding potential employment.
The legal basis for processing your personal data is Article 6(1)(b) GDPR (taking steps prior to entering into an employment contract), Article 6(1)(c) GDPR (compliance with legal obligations), and Article 6(1)(f) GDPR (the legitimate interest of the controller consisting in conducting the recruitment process).
Recipients of your personal data may include entities supporting the recruitment process, such as recruitment system providers, as well as other entities within the Foundever group, in accordance with applicable data protection laws.Your personal data will be retained for the duration of the recruitment process and thereafter for the period required by applicable laws and internal data retention policies.
You have the right to access your personal data, request rectification or erasure, restrict processing, object to processing, and lodge a complaint with the competent supervisory authority.
In matters related to the processing of personal data, you may contact the Data Protection Officer at Privacy@Foundever.com.

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