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Customer Service Professional with Croatian / Slovenian

Join our team at Foundever! 
 
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!
Customer Service Professional with Croatian / Slovenian
(Remote work across Poland)

 

Your daily tasks:  

  • Providing the highest level of customer service (Chat/E-mail/Phone);
  • Helping patients who are using medical equipment;  
  • Answering incoming calls and meeting targets set by the customer and management;  
  • Following company policies and procedures, ensuring quality.
What do we expect from you?  
  • Language: Proficiency in Croatian/Slovenian (C2/native) and English (B2);
  • Experience: Cool if you have experience in medical project/interest in diabetes related topics;
  • Technology: Knowledge of MS Office and developed computer skills;   
  • Personality: Motivated and enthusiastic. 

Advantages will be:  

  • Ability to prioritize and plan;    
  • Independence, ability to work with minimal supervision;  
  • Ability to solve problems;  
  • Attention to detail;   
  • Sales skills;   
  • Soft skills.

Working conditions:  

  • We provide equipment;
  • Basic salary + bonuses;  
  • Work environment: Fully remote across Poland

What else should you know?  

  • Co-financing for glasses and holidays, employee referral program;
  • We offer private Medicover membership;  
  • Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
  • Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The controller of your personal data is Foundever® with its registered office at ul. Taśmowa 7, 02-677 Warsaw, Poland.
Your personal data will be processed for the purposes of conducting the recruitment process, including the assessment of your application and contacting you regarding potential employment.
The legal basis for processing your personal data is Article 6(1)(b) GDPR (taking steps prior to entering into an employment contract), Article 6(1)(c) GDPR (compliance with legal obligations), and Article 6(1)(f) GDPR (the legitimate interest of the controller consisting in conducting the recruitment process).
Recipients of your personal data may include entities supporting the recruitment process, such as recruitment system providers, as well as other entities within the Foundever group, in accordance with applicable data protection laws.Your personal data will be retained for the duration of the recruitment process and thereafter for the period required by applicable laws and internal data retention policies.
You have the right to access your personal data, request rectification or erasure, restrict processing, object to processing, and lodge a complaint with the competent supervisory authority.
In matters related to the processing of personal data, you may contact the Data Protection Officer at Privacy@Foundever.com.

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